Contact Us

For answers to common questions concerning The Elf on the Shelf, please visit the FAQ page.

If you own a retail store and are interested in selling The Elf on the Shelf: A Christmas Tradition or you have questions concerning the product you have already purchased, email us at sales@elfontheshelf.com

For general questions and comments, email us at customerservice@elfontheshelf.com

To book a speaking engagement and/or a book signing with the authors, email us at info@elfontheshelf.com

Do you have an project you would like to submit? Click here for additional details.

You may also contact us via traditional mail at:

CCA and B | The Elf on the Shelf
1174 Hayes Industrial Drive
Marietta, GA 30062

Telephone: 1-877-919-4105
Fax: 678-990-1182
Holiday hours: 8:30am-6pm EST
Please note the following:

• We will be closed on Thanksgiving Day, November 24th, and reopen on Friday, November 25th.
  The office will be open on Saturday, November 26th.
• December 1st-December 22nd: the office will be open from 8:30am-6pm EST.  
• Santa’s Workshop will close at noon on December 23rd and will remain closed until January 3, 2012. Happy New Year!
  To reach Santa's Workshop email santasworkshop@elfontheshelf.com

For technical issues with the website please contact us at: webmaster@elfontheshelf.com